Shipping Policy
We strive to provide a seamless and efficient delivery experience for all our customers. This Shipping Policy outlines the terms and conditions governing the delivery of products purchased through our platform.
Dispatch Time:
We understand the importance of timely delivery. After receiving a confirmed order and successful payment, we aim to dispatch the product(s) within 1-3 business days. Please note that dispatch time may vary depending on factors such as product availability, order volume, and any unforeseen circumstances. We will make every effort to keep you informed about any delays or changes in the dispatch schedule.
Delivery Methods:
We work with reliable shipping partners to ensure that your order reaches you safely and efficiently. The delivery method for your order will be selected based on factors such as your location, the size of the package, and the shipping service available. We may utilize various shipping carriers, including but not limited to postal services, courier companies, or third-party logistics providers.
Estimated Delivery Time:
The estimated delivery time is 2-5 business days. Once your order is dispatched, you will receive a confirmation email with tracking details, allowing you to monitor the progress of your delivery. While we make every effort to ensure timely delivery, please note that delivery times may vary due to factors beyond our control, such as weather conditions, customs clearance, or any unforeseen events.
Shipping Charges:
The shipping charges, if applicable, will be displayed during the checkout process. We aim to provide transparent and reasonable shipping charges to our customers, along with visibility over the charges upfront.
Delivery Address:
It is important to provide accurate and complete delivery address details during the checkout process. We will not be responsible for any delays or failed deliveries caused by incorrect or incomplete address information provided by the customer. If you need to update your delivery address after placing the order, please contact our customer support team as soon as possible.
Non-Delivery or Delayed Delivery:
In the rare event that your order cannot be delivered or is significantly delayed, we will make every effort to resolve the issue promptly. Our customer support team will assist you in tracking your order, coordinating with the shipping carrier, and providing a suitable resolution. Please note that we are not responsible for delays or non-delivery caused by events beyond our control.
Order Tracking:
Once your order is dispatched, you will receive an email notification with tracking details. You can use this information to track your order through the designated shipping carrier's website. If you have any difficulties tracking your order or need additional assistance, please reach out to our customer support team.
Damaged or Defective Items:
We take utmost care in packaging and handling your orders to ensure they arrive in excellent condition. However, if you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the package. We will guide you through the return or replacement process to resolve the issue promptly.
International Shipping:
At present, our shipping services are primarily available within India. If you require international shipping, please contact our customer support team for further assistance and information.
Returns and Refunds:
For information regarding our returns and refund policy, please refer to our separate Returns and Refunds Policy available on our website.
Please note that this Shipping Policy is subject to change without prior notice. Any updates or modifications will be effective upon posting on our website or other communication channels. It is advisable to review this policy periodically to stay informed about any changes.
If you have any questions or concerns regarding our delivery policy, please contact our customer support team for further information.